In some malls, internet is unreliable. A good percentage of buyers window shop, while retailers don't even know their name. When buyers are interested, sometimes they are reluctant to talk to a retailer because they seem busy or not interested in helping.
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Brokers require a large client base to thrive because buying property is a long process with low conversions, requiring numerous meetings, communication and convincing.
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Dealerships have a large client base and requires a huge effort to keep customers alligned with servicing and scheduling for repairs and maintenance.
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Large sporting events require a lot of marketing push. IRIS is the perfect solution to reach your customers with our inbound and outbound SMS features and services.
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An industry where pre sales is just the beginning. There are many steps a customer needs to undergo to acquire insurance and customers first require the highest trust in the people behind the product and brand.
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Having a popular e-commerce website requires a fast, reiable and friendly customer support. When starting an e-commerce store, you need to plan to handle inquiries and support for orders that were made daily.
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IRIS can be used for campaign purposes, or simply a number to call for an Emergency Response number.
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The Banking industry has a huge client base and contacting new and old customers requires a lot of manual incoming and outgoing phone calls. They can also use IRIS for queueing system to keep customers organized.
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For Education, IRIS can really be a big help for coordinating with Parents and school alumni. The schools contact parents all the time from enrolment inquiries, school suspensions down to updating parents of the students progress. Typically, the Guidance office does all of these and what good way to solve their ever existing problem than to have one platform that keeps track of all concerns and issues and being able to close a ticket once resolved.
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Hospitals can use IRIS queuing feature by text messaging the patient if it's already their turn. This can also be used in the doctor's office where they have a long line of patients for checkups.
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In most events, wifi is unavailable and internet is unreliable. Use IRIS to send messages to teams and customers for promotional and announcement purposes.
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Recruitment has always used incoming and outgoing calls and texts as a major part in their processes to acquire new employees for the company. Now through IRIS they can all be alligned and updated on each status of their candidates.
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Communicate with employees for change of schedules or customer feedbacks, inquiries, or complaints. All these can be tracked and recorded by IRIS to ensure better service in the hotel industry.
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The Logistics industry also shares the same use for IRIS as they primarily need to get in touch with their delivery agents or partners whether by call or text and have a history of the conversation to ensure the smooth process of delivery of their goods or services.
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The airline business is a huge industry where it services millions of people everyday 24/7. They can use IRIS to handle customer inquiries, complaints and other passenger issues.
Learn MoreCheck out why our customers prefer IRIS over our competitors:
Unlike cloud-based services, IRIS does not require an internet connection. Use IRIS even in remote places, or in situations where a wi-fi signal is scarce.
IRIS is designed with ease of use in mind. No clunky interfaces, no weird designs that take you back to the previous decades of the internet.
No need to spend millions on mass SMS campaigns for your customers -- we do not charge per message. IRIS offers a convenient monthly payment plan.
Receive and organize inquiries of potential buyers from voice and text. Assign agents to answer remotely. Coordinate with field retailers to assist with buyers.
Promote deals and discounts on the fly. Customers can start a dialog with marketing through voice and text.
Give customers a support number and let them browse the store while waiting to be serviced. They will get a text message when they are next.
Put your loyalty customer information to good use by collecting data, taking surveys and promoting special deals.
Create a sales pipeline and organize meetings powered by communication with voice and text. Build client profiles and take notes so multiple agents can be synced.
Handle tons of customer support like returns and refunds using our ticketing management feature.
Track your customers' items and inform them of their whereabouts using SMS.
Let your campaign managers use IRIS as a tool to communicate with the people. Coordinate events and send invites to voters. Answer inquiries easily through one dashboard.
Organize townhalls with IRIS. Communicate with attendees on meetings and schedules.
Offer faster response by promoting a local hotline for emergency situations. Report crimes, coordinate fire situations and ambulance response. Keep a log of every event in your city.
